We do not accept returns without a Return Goods Authorization Number (RGA). To return an item, please fill out and fax the RGA form to our Customer Service/Returns Department. You can fill out the RGA form here.

Wrong Products Received: If you were shipped a different product than you ordered, please contact us at info@FaucetFactor.com or 1-866-343-0020 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product free of charge.

Return Credit: Please allow up to 15 business days from the time FaucetFactor.com receives your returned item to process the return. Our return department processes returns once a week and if your item isn't received by that time it will not be processed until the following week. All refunds will be credited via the original payment method only.

General Returns: ALL ITEMS ARE SUBJECT TO A RESTOCKING FEE ON ANY EXCHANGE OR REFUND.

If FaucetFactor.com ships your order undamaged and you wish to return it for reasons not specified above, freight back to us and handling charges will apply. Freight charges are non-refundable. Please remember we have free shipping on most orders, if for some reason you would like to cancel or return an item you will be charged the original shipping charges. There will be no exception to this. Expedited shipping charges are also non-refundable, even if you return the item.

ALL RETURNS:

• Must arrive back in the manufacturer's original packaging with all accessories and in resalable condition.
• Must have return instructions and an RGA number from a FaucetFactor.com representative.
• Must be shipped back to the location specified in FaucetFactor.com's RGA instructions, at your expense. This address may be different than the address from where we originally shipped the item.
• Must be fully insured and trackable.
• Must be made within 15 days of receiving your product. After 15 days of receipt of merchandise, no returns or exchanges can be made.

If any of the above conditions have not been satisfied, YOU CANNOT RETURN THE ITEM(S).

Once you fill out and submit the RGA form, it will take approximately 10-15 business days until you are provided with an RGA number.

Our Customer Service will issue a return goods authorization number (RGA) and assist you with return shipping instructions. In order to get an RGA, you will have to email or fax us stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 15 business days from when we have received the product back. All refunds will be credited the full amount less the restocking fee and freight.

When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected.

If you would like to check on the status of your return please contact us